PAYMENT POLICY

1. General

This Payment Policy governs all financial transactions between AXIONYX GROUP SRL ("the Company") and registered players ("the Player") on the Company’s gaming platform. By depositing or withdrawing funds, the Player accepts this policy in full.

All deposits and withdrawals are processed through third-party Payment Service Providers ("PSPs") and/or financial institutions duly authorized by the Company. The Player irrevocably authorizes the Company to instruct PSPs to process transactions on their behalf. Where a conflict arises between this policy and any PSP’s terms, this policy shall prevail.

The Company operates under a licence issued by the Tobique Gaming Commission and complies fully with applicable AML/CFT, data protection, and consumer protection requirements.

2. Account Requirements & Player Obligations

To make deposits or withdrawals, the Player must hold a registered and verified account. During registration, the Player must provide accurate information including full name, date of birth, address, email address, and phone number. The Player must promptly notify the Company of any changes to this information.

The Player must only use payment methods registered in their own name. Third-party payments are strictly prohibited.

The Player warrants that all funds deposited are from legitimate sources and are free from any criminal or fraudulent activity.

3. Prohibited Activities

The following are strictly prohibited and may result in account suspension, fund confiscation, and reporting to relevant authorities:

• • Using a payment method not registered in the Player’s own name
• • Depositing funds for any purpose other than genuine gameplay
• • Engaging in money laundering, fraud, or any other financial crime
• • Attempting to circumvent transaction limits or verification requirements
• • Using stolen, fraudulent, or unauthorized payment instruments

The Company reserves the right to suspend or close an account, restrict access to funds, void winnings, and recover funds connected to prohibited activities. Any attempt to reopen a closed account may result in the immediate forfeiture of any remaining balance.

4. Identity Verification (KYC)

The Company applies a risk-based Know Your Customer (KYC) process in line with Tobique Gaming Commission requirements. The following may be requested at any time, including prior to the first withdrawal:

• • Government-issued photo ID (passport or national ID)
• • Proof of address (utility bill or bank statement dated within 3 months)
• • Proof of payment method ownership (front/back copy of card, e-wallet screenshot, or crypto wallet confirmation)
• • Source of funds documentation for high-value transactions

Failure to complete verification within 30 days of a request will result in the cancellation of any pending withdrawal or refund. The Company’s obligation to release funds is contingent on satisfactory completion of KYC.

5. Deposits

5.1 General

Deposits must be made with the genuine intent to access and enjoy the Company’s gaming services. The Player agrees to use only valid and lawful financial instruments in their own name.

5.2 Deposit Limits

• • Minimum deposit: €10 per transaction
• • Maximum deposit per transaction: €3,500
• • Limits may be adjusted by the Company at any time and may vary by payment method
• • Players may set personal deposit limits in line with the Company’s Responsible Gaming Policy

5.3 Accepted Deposit Methods

Cryptocurrency deposits are subject to the Company’s Cryptocurrency Acceptance Policy.

6. Withdrawals

6.1 Eligibility

To be eligible for a withdrawal, the Player must have made at least one qualifying deposit and wagered that amount at least once. Players must have completed all applicable KYC verification steps before withdrawals are processed.

6.2 Withdrawal Limits

• • Minimum withdrawal: €10 (€100 for bank transfers)
• • Maximum withdrawal: €5,000 per day | €10,000 per week | €20,000 per month
• • Progressive jackpot wins are not subject to the above limits
• • VIP players may be entitled to higher withdrawal limits as agreed in writing

6.3 Processing Times

• • Pending review: Up to 72 hours after document verification is complete
• • Processing to player: 1–3 business days after approval
• • Large or unusual withdrawals may require additional review time

6.4 Withdrawal Methods

6.5 Withdrawal Rules

• • Withdrawals are returned to the same method used for deposit (“reverse withdrawal” principle)
• • If the original method is unavailable, an alternative method in the Player’s name may be used, subject to verification
• • Where multiple deposit methods were used, the Company may split the withdrawal across those methods at its discretion
• • The Player is solely responsible for declaring and paying any taxes or duties on winnings in their jurisdiction
• • The Company may withhold or report amounts as required by applicable law

7. Anti-Money Laundering & Security

The Company operates a risk-based AML/CFT programme in compliance with Tobique Gaming Commission requirements. The Company reserves the right to refuse, delay, or reverse any transaction where:

• • The account is frozen, restricted, self-excluded, or under investigation
• • The transaction is flagged by automated monitoring systems as suspicious
• • Documentation provided by the Player is insufficient or fraudulent
• • The source of funds cannot be adequately verified

Suspicious transaction reports will be filed with the relevant Financial Intelligence Unit (FIU) where required. The Company is prohibited by law from tipping off any Player who is the subject of a suspicious activity report.

8. Chargebacks & Disputed Transactions

Initiating a chargeback or dispute with a PSP or bank without first contacting the Company’s support team is considered a breach of this policy. The Company reserves the right to:

• • Suspend the Player’s account pending investigation
• • Recover any sums subject to the chargeback from the Player’s balance
• • Void winnings accrued using funds subject to a chargeback
• • Pursue recovery of funds through legal means where appropriate

Players with disputed transactions are encouraged to contact support@axionyx.com before escalating to their bank or PSP.

9. Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity. The Company will notify the Player via registered email prior to applying any dormancy administration fee. Applicable fees, if any, will be disclosed in the Company’s Terms & Conditions. The Company will take all reasonable steps to return funds to the Player before any balance is treated as unclaimed.

10. Transfers Between Accounts

The transfer of funds between player accounts is strictly prohibited. Any such attempt will result in the immediate suspension of both accounts and may be reported to the relevant authorities.

11. Responsible Gaming

The Company supports responsible gaming. Players may set deposit, loss, and session limits via their account settings at any time. Self-exclusion options are also available. The Company’s Responsible Gaming Policy provides full details of the tools and support available.

12. Policy Amendments

The Company reserves the right to amend this policy at any time. Material changes will be communicated to Players via email or in-platform notification with a minimum of 14 days’ notice. Continued use of the platform following such notice constitutes acceptance of the amended policy.